Unhappy with the VioClean^TM  UV Toothbrush Steriliser? We offer a 30 Day money back guarantee. If you are unhappy with any aspect of the VioClean^TM   UV Toothbrush Steriliser, we will offer you an exchange or refund provided the product is returned within 30 days. For further information please refer to our refund policy detailed below.

VioClean^TM  (UK) guarantee the quality and effectiveness of the VioClean^TM  UV Toothbrush Steriliser. We hope that all our customers will be completely satisfied with his or her purchase. However, we do realise that returns are sometimes unavoidable. If you wish to return a product, then please note the following information:

Returns within 30 Days

If you are dissatisfied with your product for any reason within the first 30 days from date of despatch, then you may return it for a store credit, exchange or refund. All returned items must be sent back to VioClean^TM(UK) within the required timeframe (no later than 30 days from date of despatch). They must be accompanied by your original delivery note, to allow us to swiftly and efficiently process your return.

Please note that we are not able to refund orders if the product/s are not returned to us. We advise that you obtain “Proof of Posting” when returning items to us.

All postage and packing charges are non-refundable.

Please be aware that any credit to be issued cannot be fully processed until we have received your returned merchandise at our warehouse. Postage for the shipment of returned goods is the responsibility of the customer. In the case of card refunds it may take a full billing cycle for the refund to appear on your credit card statement.

All refunds are usually processed within 21 days of receipt of product at our warehouse and the refund is authorised and processed in the payment form you originally used for your purchase.